Quantifiable Closed Quality Control (QC)

To meet the challenge of producing innovative and technologically demanding products economically, companies need the ability of quick and flexible reaction to internal and external disturbances. As a result the companies’ objective shifts from maximization of quality to a “controlled quality” aiming for the stabilization of the operative and strategic value creation process. So the main problem of manufacturing enterprises is to dampen the oscillation of product, process and system quality caused by impacting disturbances and ineffective activities and measures due to fuzzy or uncertain information. The paper proposes a new approach for the evaluation of the quality of entrepreneurial control mechanisms within production systems. . Using the metrics and terms of control theory and cybernetics the organizational feedback processes can be developed further towards a blueprint for generic closed quality control loops. The reference process description of the quality control loop is the basis for the further examination and feedback mechanisms, where the behavior of quality loops is designed regarding the operational stability as the main performance indicator. Assisted by this methodology companies are able to identify and design their quality control loops. Key-Words: Quality Control Loop, Quality Management, Closed Loop Quality Control, Control Theory